A business colleague a few years ago taught me a lesson for which I will always be grateful. "Problems," he said, "are simply opportunities for improvement." And he was right. That attitude has made all the difference. The key is the degree to which attitudes affect choices and influence actions.
He taught another principle "You can't manage what you don't measure." And that too has tremendous value. You only use a tape measure for one thing. The key is to use it.
Just make sure you are measuring the right things.
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